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We invite you to try on your items in the comfort of your own home. You will have 30 days from the date of purchase to make a return if you are not satisfied with your purchases.
Refunds Not applicable to FINAL SALE items.
Please note that the customer is responsible for shipping the returned goods with all charges, duties, taxes, VAT, etc. applicable.
Refunds are processed as soon as possible after we receive your package at our fulfillment center.
Please note that once your refund has been processed , it may take up to 3-5 business days for it to appear on your bank statement.
Cuirdimitri.ca offers a full refund credit or exchange on any regular priced merchandise sold exclusively on cuirdimitri.ca if returned in the same condition as sold, with original tags attached within 7 days of return.
Sale items are exchangeable or store credit/voucher gift only (if inventory allows). Initial shipping charges are non-refundable. Refunds and/or exchanges for merchandise without original tags WILL NOT BE ACCEPTED.
To return your merchandise, return your purchase to the address below within 7 days of receipt.
Before returning your item, please contact our returns department at 1-514-387-0265 and have your order number ready.
Please note that the customer is responsible for the shipping of returned goods with fees, duties, taxes, VAT, etc. applies.
Returns and/or exchanges must be sent to the following address:
540 Henri-Bourassa Est
Customer Service: 514-387-0265
MON-FRI: 10:00 a.m. - 6:00 p.m.
How much does it cost to ship an order?
We ship your order for FREE. We want to give you an exceptional experience, so take advantage of our free shipping service. Some exclusions may apply.
When will my order arrive?
Most orders are delivered in 3-7 business days.
Very remote locations may take longer.
See our Delivery Policy for more information.< /p>
Where is my order confirmation email?
Typically, you will receive an email within an hour of ordering.
In some cases, an order confirmation email can take up to 24 hours as orders are tested for possible fraud and the identity of the buyers may have to be verified after the order.
Where do you deliver?
We ship to Canada, USA, UK, France, Italy, Germany and many other European countries.
We accept payment from international billing addresses.
Please note that you cannot have your item delivered to a PO Box as someone at the delivery address must sign for the order.
What are the payment methods accepted?
We accept Visa, Mastercard, American Express, and PayPal.
When will I be charged for my order?
You will be charged when your order ships.
How do I cancel my order?
An order cannot be canceled after it has been placed. Please contact us with any questions regarding your order.
What happens if I order an out-of-stock item?
If an ordered item is out of stock, you will receive an email with the details of the affected item. You will not be charged for the item. We invite you to subscribe to the "Be notified" section regarding your item, as we accept returns and our inventory may change regularly.
How does a "pre-order" work?
When a product is listed as "pre-order", the product is not yet in stock, but is available for purchase.
You will not be charged until the item is shipped. We will provide you with an approximate shipping date for your items at the time of purchase.
Please note that “pre-order” dates are approximate and subject to change. We will contact you if the shipping date changes.
What is your return policy?
We invite you to try your items comfortably at home. You will have 30 days from the date of purchase to make a return if your purchases are not to your liking.
See ourReturns Policyto learn more p>