Matériel et entretien
Matériel et entretien
Garantie Dimitri inc. Les produits sont fabriqués par des artisans expérimentés attachés à la qualité de leur travail. Chaque parka est inspectée individuellement pour vous fournir un produit qui répond à nos normes d'excellence et qui résistera à l'épreuve du temps. Découvrez tous les détails dans la section Garantie et entretien.
Expédition & retours
Expédition & retours
We invite you to try on your items in the comfort of your own home. You will have 30 days from the date of purchase to make a return if you are not satisfied with your purchases.
Refunds Not applicable to FINAL SALE items.
Please note that the customer is responsible for shipping the returned goods with all charges, duties, taxes, VAT, etc. applicable.
Refunds are processed as soon as possible after we receive your package at our fulfillment center.
Please note that once your refund has been processed , it may take up to 3-5 business days for it to appear on your bank statement.
Cuirdimitri.ca offers a full refund credit or exchange on any regular priced merchandise sold exclusively on cuirdimitri.ca if returned in the same condition as sold, with original tags attached within 7 days of return.
Sale items are exchangeable or store credit/voucher gift only (if inventory allows). Initial shipping charges are non-refundable. Refunds and/or exchanges for merchandise without original tags WILL NOT BE ACCEPTED.
To return your merchandise, return your purchase to the address below within 7 days of receipt.
Before returning your item, please contact our returns department at 1-514-387-0265 and have your order number ready.
Please note that the customer is responsible for the shipping of returned goods with fees, duties, taxes, VAT, etc. applies.
Returns and/or exchanges must be sent to the following address:
540 Henri-Bourassa Est
Customer Service: 514-387-0265
MON-FRI: 10:00 a.m. - 6:00 p.m.
Is it real fur / real leather?
Absolutely, the material is all real fur and genuine leather.
Is it possible to change the fur?
Yes, it is possible to change the fur.
Which jacket/coat is the warmest?
With so many different types of jackets available, utilizing the best material, it can be difficult to figure out which jacket is the best one for you. However, our Lorenzo for men’s & Bella for women’s can withstand temperature down to -35
Can I still get items that are out of stock?
Yes! Our team makes every effort to ensure that our products are available and sent out to customers in the shortest amount of time possible. Generally, most items can be back in stock within 2 weeks, when they appear as having been ordered online.
What’s the warranty on all the products?
At the heart of every product by Cuir Dimitri is quality craftsmanship and superior materials, designed to protect you from extreme and unforgiving climates. We are proud to offer a 2 year warranty on all our products bought from us.. It covers linings, zippers, buttons & fur. Should you find any manufacturing defects, we would be more than happy to rectify them for you.
Do you have gift cards?
Yes! Make a statement with a physical or eGift Card! Perfect for any occasion - birthdays, anniversaries, weddings, graduations or just to show your appreciation. Our eGift Cards can be used in stores & online. With no fees and no expiration dates, you can give the gift that keeps on giving.
How many locations are there in Montreal?
Discover Cuir Dimitri's two fantastic Montreal locations! First one at 540 Blvd Henri Bourassa East and second location at CF Promenades St-Bruno, located on level 2.
Do you provide alterations?
Yes! Our tailoring/alteration services ensure that your jacket fits like a glove.
Where can I buy Cuir Dimitri products?
Premium outerwear from the brand name Cuir Dimitri is available for shoppers in countries around the world. Our comprehensive selection of products can be bought directly via our website and shipped to locations across North America, Europe, and beyond. We proudly feature two retails stores located in Montreal.
Which countries do you ship to?
How much is shipping?
For our customers in Canada, enjoy FREE delivery! US shoppers will be charged $20 for standard delivery within 7 to 10 business days or pay $40 for express shipment and receive their items within one week.
What sizes do you carry?
At our store & online, you can find outerwear/clothing in a range of sizes from the smallest XS to the largest 6XL.
Do you have an affiliate program?
Yes! We are looking to collaborate with new influencers everyday!
Can I return items that are on sale?
Take advantage of our end-of-season sale and enjoy a 30 day refund or store credit policy.
Will I receive a tracking number?